Withdrawals, Transfers and Cancellations by the client

The CONTRACTED PARTY shall refund the amount due to the Client, calculated on the total amount actually received by the Contractor, excluding the amount of commission withheld, which must be dealt with by the Travel Agent, as well as administrative fees and amounts already paid to suppliers.

In the event of any of the above occurring, the following administrative fees will be deducted from the total amount charged for the tour package, in the following proportion:

• When the cancellation occurs 30 (thirty) days or more before the date of departure of the trip: 10% (ten per cent)
• When the cancellation occurs between 29 (twenty-nine) and 21 (twenty-one) days before the date of departure: 15% (fifteen per cent)
• When the cancellation occurs between 20 (twenty) and 01 (one) days before the date of departure: 30% (thirty per cent)
• If the passenger does not show up at the time and place scheduled for the start of the trip, 35% (thirty-five per cent) will be charged

In addition to the fees and fines described above, the amounts already paid to suppliers to guarantee bookings, duly proven, will be deducted as expenses, since the Contractor is only an intermediary in the contracting of tourist services, and is in temporary possession of the amounts received, because it depends on third parties for the effective execution of these services, such as air, sea and road transport, as well as accommodation, reception, restaurants and other contracted services.

For both road and air excursions, date transfers or refunds for unused sections will not be permitted.

Trip abandonment - Once the excursion has begun, passengers who abandon it for any reason will not be entitled to any refund for services paid for and not used.

Boarding

The CONTRACTING PARTY/PASSENGER is aware that he/she must comply with all the timetable indications given to him/her and is responsible for any delays and their consequences. They must present themselves for boarding carrying their original personal documents with photo ID, and identify themselves to the company representative who will be present at the time.

Documentation

For national journeys using air and/or road transport, it is necessary to present original identification in good condition (any of the following: Identity Card; National Passport; National Driver's Licence (model with photograph); Professional Cards issued by National Councils (models with photograph); Work Permit). If the passenger does not present the aforementioned documentation, or if it is illegible and/or erased, they will not be allowed to board.

Boarding for minors: For minors under the age of 16 (incomplete) to board national flights (Law No. 13.812/2019), they must be accompanied by a parent, grandparent or guardian, or a sibling or uncle over the age of 18, always providing documentary proof of the degree of kinship (via the minor's Original Birth Certificate or Authenticated Copy). If you are accompanied by an adult without the degree of kinship described above, you will need written authorisation, notarised, from the parent or guardian. However, if you are unaccompanied, you will need judicial authorisation from the Child and Youth Court, all in accordance with articles 83 to 85 of the Statute of the Child and Adolescent - Law no. 8,069/90. Passengers can obtain more information about the necessary documentation from the Federal Police (www.dpf.gov.br).

Important: Birth certificates for children over 12 will not be accepted. In cases of theft, robbery or loss of the identification document, a police report issued less than 60 days previously is valid.

Accommodation for minors: For accommodation for children (12 years old or under) or adolescents (18 years old or under), they must be accompanied by the person mentioned in the paragraph above, unless they have been expressly AUTHORISED to stay by their parents or guardian, in writing and with a notarised signature, all in accordance with article 82 of the Statute of the Child and Adolescent - Law no. 8.069/90.

Here is a link to the Rio de Janeiro Court of Justice website containing a model Travel Authorisation for a Child Accompanied by an Adult. We also provide here the model of the Authorisation for Accommodation of Minors.