Withdrawals, Transfers and Cancellations by the client

The CONTRACTED PARTY shall refund the amount due to the Client, calculated on the total amount actually received by the Contractor, excluding the amount of commission withheld, which must be dealt with by the Travel Agent, as well as administrative fees and amounts already paid to suppliers.

In the event of any of the above occurring, the following administrative fees will be deducted from the total amount charged for the tour package, in the following proportion:

• When the withdrawal occurs 30 (thirty) days or more before the date of departure of the trip: 10% (ten percent)
• When the withdrawal occurs between 29 (twenty-nine) and 21 (twenty-one) days before the date of departure: 15% (fifteen percent)
• When the withdrawal occurs between 20 (twenty) and 01 (one) days before the date of departure: 30% (thirty percent)
• If the passenger does not show up at the time and place scheduled for the start of the trip, 35% (thirty-five percent) will be charged

In addition to the fees and fines described above, the amounts already paid to suppliers to guarantee reservations, duly proven, will be deducted as expenses, since the Contractor is only an intermediary in contracting tourist services, and is in temporary possession of the amounts received, because it depends on third parties for the effective execution of these services, such as air, sea and road transportation, as well as accommodation, reception, restaurants and other contracted services.

For both road and air tours, it is not permitted to transfer dates or refund unused sections.

Trip abandonment - Once the excursion has begun, passengers who abandon it for any reason will not be entitled to any refund for services paid for and not used.

Boarding

The CONTRACTING PARTY/PASSENGER is aware that they must comply with all the timetables they are informed of, taking responsibility for any delays and their consequences. They must present themselves for boarding carrying their original personal documents with photo ID, and identify themselves to the company representative who will be present at the time.

Documentation

For national journeys using air and/or road transportation, it is necessary to present an original identification document in good condition (any of the following: Identity Card; National Passport; National Driver's License (model with photograph); Professional Cards issued by National Councils (models with photograph); Work Permit). If the passenger does not present the aforementioned documentation, or if it is illegible and/or erased, they will not be allowed to board.

Boarding of Minors: To board national flights, minors under the age of 16 (incomplete) (Law No. 13.812/2019) must be accompanied by a parent, grandparent, guardian or sibling or uncle over the age of 18, always with documentary proof of the degree of kinship (via the minor's original birth certificate or authenticated copy). In the event that you are accompanied by an adult without the degree of kinship described above, you will need written authorization, notarized, from the father, mother or guardian. However, if you are unaccompanied, you will need judicial authorization from the Child and Youth Court, all in accordance with articles 83 to 85 of the Statute of the Child and Adolescent - Law No. 8,069/90. Passengers can obtain more information about the necessary documentation from the Federal Police (www.dpf.gov.br).

Important: Birth certificates for children over 12 will not be accepted. In cases of theft, robbery or loss of the identification document, a police report issued less than 60 days previously is valid.

Accommodation for Minors: For accommodation for children (12 years old or younger) or adolescents (18 years old or younger), they must be accompanied by the person mentioned in the paragraph above, unless they have been expressly AUTHORIZED to stay by their parents or guardian, in writing and with a notarized signature, all in accordance with article 82 of the Statute of the Child and Adolescent - Law No. 8.069/90.

Here you will find a link to the Rio de Janeiro Court of Justice website containing a model Travel Authorization for a Child Accompanied by an Adult. We also provide here the model for the Authorization for Accommodation of Minors.